It is "Fujisan station" on the Fujikyuko line, also called "Mt.Fuji station". Be careful as it is often confused with the JR line's "Fuji station", "Mt.Fuji 5th station", or the "Fujisan-Yamanakako" bus stop which are NOT close to the hotel.
Google Map: Fujisan station
Yes, complimentary shuttle service from Fujisan station and Kawaguchiko station is available upon request from 1pm until the last check-in time of 6:00pm.
Once you arrive at Fujisan station or Kawaguchiko station, call the hotel at 0555-22-3168 to request a shuttle to pick you up. You will be asked to verify the reservation name, and number of people in your party. The hotel shuttle usually arrives within 10 minutes of your call (Kawaguchiko within 15min). The actual time may vary depending on traffic and dispatch situation.
The pickup location at Fujisan station is under the Japanese red Torii gate（鳥居）. To walk to the Torii, if you come to Fujisan station by train, turn left when walking out of the train ticket gate. The Japanese Torii gate is beside the bus terminal, the taxi stand and the tourist information center.
The pickup location in Kawaguchiko station is at bus stop No.10.
No, advanced reservation for the shuttle is not accepted. Due to traffic rules and station regulations regarding temporary parking, the hotel shuttle cannot park in the station's property for an extended period of time. Please make sure to call the hotel after you arrive at the station and be waiting at the pickup location when the bus arrives. If you are in a hurry, taxis can easily be found at the station.
No, requesting the shuttle via email is not available. There is a light green colored public pay phone located in front of the waiting room near the train ticket gate. You can simply call the local number for the hotel.
No, we cannot pick up luggage without its owner for security reasons.
We are sorry but you cannot take the hotel shuttle without bringing your luggage after check-out. You may use a coin-operated locker at the station.
Yes, the hotel shuttle to the station runs every 30 minutes from 8:30am to 12pm upon reservation. Reservations can be made with the front desk upon check-out.
No, we do not provide any transfer service from the airport. You may take public transportation.
You can take a train or express bus from or to Tokyo.
For complete details on transportation, please refer to the links below.
Japan Transit Planner route search
https://world.jorudan.co.jp/mln/en/
FUJIKYUKO BUS Express bus Fuji-Goko (Five Lakes) <=> Shinjuku Line
http://bus-en.fujikyu.co.jp/highway/detail/id/1/
The best way from Kyoto/Osaka/Nagoya/Hiroshima is to take the Shinkansen bullet train to Mishima station, then take the hotel shuttle. If you are not able to take the hotel shuttle, you are able to take public bus from Mishima station. Please refer to the our FAQ page [13]~[14] about the hotel shuttle, and the website below about the public bus from Mishima station to Kawaguchiko station.
http://bus-en.fujikyu.co.jp/highway/detail/id/29/
If you would like to go to Kyoto/Osaka/Nagoya/Hiroshima after check out, you can take the hotel shuttle to Mishima station, then Shinkansen to Kyoto/Osaka/Nagoya/Hiroshima.
Please contact the hotel for reservation at least 3 days prior to the day of departure. Due to passenger transport law and regulations, we cannot accept passengers without a reservation.
<Mishima station to the hotel>
Departure: 13:10pm at #3 bus stop out of the North exit of the station (includes sightseeing stop)
Arrival: 15:30pm
Fare: 3,500yen per passenger for one way, charged upon check out
<The hotel to Mishima station>
Departure: 10:15am
Arrival: 11:50am
Fare: 3,500yen per passenger for one way, charged upon check out
<Gotemba station to the hotel>
Departure: 14:10pm at right side out of the East exit of the station (includes sightseeing stop)
Arrival: 15:30pm
Fare: 2,500yen per passenger for one way, charged upon check out
<The hotel to Gotemba station>
Departure: 10:15am
Arrival: 10:55am
Fare: 2,500yen per passenger for one way, charged upon check out
No, you will need to be ready and waiting at the bus stop before the scheduled time since the shuttle is unable to wait for passengers delayed for any reason as passengers arriving on time would be inconvenienced. Passengers arriving late may wish to be take public transportation.
Take the Hakone Tozan Bus to Gotemba station, then Fujikyuko Bus to Mt.Fuji station.
Please refer to the links below for detailed information.
HAKONE TOZAN BUS
https://www.hakonenavi.jp/international/en/station/gotemba
FUJIKYUKO BUS Gotemba station ⇔ Mt.Fuji Station
http://bus-en.fujikyu.co.jp/route/detail/id/1/
There is a public bus between the outlets and Mt.Fuji station.
FUJIKYUKO BUS Gotemba Premium Outlets ⇔ Mt.Fuji Station
http://bus-en.fujikyu.co.jp/route/detail/id/1/
The festival shuttle bus is available to or from Kawaguchiko station. The tickets can be purchased at Kawaguchiko station and the festival venue.
Be sure to allow yourself plenty of extra time since the roads can get very crowded during the festival.
Check-in begins at 15:00pm, and ends at 18:00pm. Check-out is required by 10:00am.
Early check-in of 14:30pm and late check-out of 11:00am are exclusively applied to rooms with a private open-air bath.
If you arrive prior to the check-in time, you are welcome to have your luggage stored at the front desk and enjoy the Japanese Garden and the lounge until your room is ready.
Yes, we offer complimentary valet parking for hotel guests. Reservation is not necessary.
No, reservation is not available. Tea is served every day from 14:00pm to 18:00pm. Tea vouchers will be placed in the guest room.
The show starts at 20:30pm each night. Seats cannot be reserved. We would recommend guests to start dinner at an earlier time such as 18:00pm or 18:30pm to watch the show.
No, you must be a guest of the hotel to watch the show.
No, we cannot accommodate guests beyond the number of guests stated on the reservation.
You need to contact the company you made the reservation with to make amendment to your booking at least 8 days prior to your arrival as the rate is occupancy based.
We do not equip double/king/queen beds in the hotel. All western rooms and Japanese-Western rooms are equipped with twin beds. However, pushing twin beds together side by side is available. Please request at the time of reservation.
All rooms in our hotel are non-smoking rooms.
Yes, hotel guests can order cakes or flowers for any special occasion. Please contact us by email. We will need to have 4 days advance notice to fulfill your request.
Cake: from 2,970yen/12cm diameter
Flowers: We can arrange according to your budget.
Unfortunately we do not permit room decorations. We only have flower bouquets and baskets available at the moment.
We are pleased to cater to guests' dietary requirements. If you have an allergy or any special dietary requirements, you should notify the hotel of this at the time of reservation so the necessary arrangements can be made. Please note that we will not be able to accommodate any requests if special meal requests are received less than 4 days prior to the guest's scheduled arrival date.
While we make every effort to accommodate dietary requirements, we cannot guarantee that we will be able to meet all requests and that a menu item is completely free of any allergen since we do not have separate kitchens to prepare allergen-free item.
We do not provide options for dinner menu. Dinner menu is set in advance.
Dinner time can be reserved upon check in on a first come, first-served basis.
Dinner: You can choose times between 18:00pm to 19:00pm. However, as noted above, it is subject to availability at check in. Dinner after 19:00pm is unavailable.
Breakfast: Buffet breakfast is served every morning from 7:00am to 9:00am.
No, there is no restaurant where you can eat lunch in our hotel.
The hours for each public baths are below;
"Akafuji" on the 1st floor
5:00am to 9:00am(close 9:30am), 11:00am to 23:30pm (close 0:00am)
(15:00pm to 0:00am on Friday)
Ladies and gentlemen baths at the rooftop onsen "Fujisan" alternate from AM to PM on a monthly basis as below.
[April to November]
[AM] 5:10am to 9:30am (close 10:00am)
[PM] 15:00pm to 18:30pm (close 19:00pm)
[December to March]
[AM] 6:00am to 10:00am (close 10:30am)
[PM] 15:00pm to 18:30pm (close 19:00pm)
[Mondays]
[AM] Close at 9:00am due to cleanup.
No, bathing with swimsuits, robes, or towels is not allowed for sanitary reasons.
No, our public baths are separately accessible for ladies and gentlemen.
Unfortunately, guests with tattoos are requested to refrain from entering any of the public baths. Bathing with any covering sticker on is also not allowed.
We would recommend guests with tattoos to enjoy the room with a private open-air bath.
Yes, the public baths are only available for hotel guests.
Yes, we have the salon Bejewel located on the 1st floor. It offers facials, massages, and more.
The hours are daily from 15:00pm to 18:00pm, 19:00pm - 23:00pm (last appointment)
Yes, we do offer English guided tours to local attractions such as Oshino Hakkai, Arakura Sengen Shrine, and Mt.Fuji. For complete details on the tours, please visit the eco tour page.
Eco Tours
No, we are not able to book any restaurants or services on behalf of hotel guests according to the hotel policy.
Yes, we will accept or hold packages/mails for reserved guests of the hotel. Please be sure that the name on the package matches the name of the guest that the reservation was made under to avoid any confusion. Please include your date of arrival on the package as well. We cannot accept packages/mails with "Cash-on-Delivery" terms.
It is "Fujisan station" on the Fujikyuko line, also called "Mt.Fuji station". Be careful as it is often confused with the JR line's "Fuji station", "Mt.Fuji 5th station", or the "Fujisan-Yamanakako" bus stop which are NOT close to the hotel.
Google Map: Fujisan station
Yes, complimentary shuttle service from Fujisan station and Kawaguchiko station is available upon request from 1pm until the last check-in time of 6:00pm.
Once you arrive at Fujisan station or Kawaguchiko station, call the hotel at 0555-22-3168 to request a shuttle to pick you up. You will be asked to verify the reservation name, and number of people in your party. The hotel shuttle usually arrives within 10 minutes of your call (Kawaguchiko within 15min). The actual time may vary depending on traffic and dispatch situation.
The pickup location at Fujisan station is under the Japanese red Torii gate（鳥居）. To walk to the Torii, if you come to Fujisan station by train, turn left when walking out of the train ticket gate. The Japanese Torii gate is beside the bus terminal, the taxi stand and the tourist information center.
The pickup location in Kawaguchiko station is at bus stop No.10.
No, advanced reservation for the shuttle is not accepted. Due to traffic rules and station regulations regarding temporary parking, the hotel shuttle cannot park in the station's property for an extended period of time. Please make sure to call the hotel after you arrive at the station and be waiting at the pickup location when the bus arrives. If you are in a hurry, taxis can easily be found at the station.
No, requesting the shuttle via email is not available. There is a light green colored public pay phone located in front of the waiting room near the train ticket gate. You can simply call the local number for the hotel.
No, we cannot pick up luggage without its owner for security reasons.
We are sorry but you cannot take the hotel shuttle without bringing your luggage after check-out. You may use a coin-operated locker at the station.
Yes, the hotel shuttle to the station runs every 30 minutes from 8:30am to 12pm upon reservation. Reservations can be made with the front desk upon check-out.
No, we do not provide any transfer service from the airport. You may take public transportation.
You can take a train or express bus from or to Tokyo.
For complete details on transportation, please refer to the links below.
Japan Transit Planner route search
https://world.jorudan.co.jp/mln/en/
FUJIKYUKO BUS Express bus Fuji-Goko (Five Lakes) <=> Shinjuku Line
http://bus-en.fujikyu.co.jp/highway/detail/id/1/
The best way from Kyoto/Osaka/Nagoya/Hiroshima is to take the Shinkansen bullet train to Mishima station, then take the hotel shuttle. If you are not able to take the hotel shuttle, you are able to take public bus from Mishima station. Please refer to the our FAQ page [13]~[14] about the hotel shuttle, and the website below about the public bus from Mishima station to Kawaguchiko station.
http://bus-en.fujikyu.co.jp/highway/detail/id/29/
If you would like to go to Kyoto/Osaka/Nagoya/Hiroshima after check out, you can take the hotel shuttle to Mishima station, then Shinkansen to Kyoto/Osaka/Nagoya/Hiroshima.
Please contact the hotel for reservation at least 3 days prior to the day of departure. Due to passenger transport law and regulations, we cannot accept passengers without a reservation.
<Mishima station to the hotel>
Departure: 13:10pm at #3 bus stop out of the North exit of the station (includes sightseeing stop)
Arrival: 15:30pm
Fare: 3,500yen per passenger for one way, charged upon check out
<The hotel to Mishima station>
Departure: 10:15am
Arrival: 11:50am
Fare: 3,500yen per passenger for one way, charged upon check out
<Gotemba station to the hotel>
Departure: 14:10pm at right side out of the East exit of the station (includes sightseeing stop)
Arrival: 15:30pm
Fare: 2,500yen per passenger for one way, charged upon check out
<The hotel to Gotemba station>
Departure: 10:15am
Arrival: 10:55am
Fare: 2,500yen per passenger for one way, charged upon check out
No, you will need to be ready and waiting at the bus stop before the scheduled time since the shuttle is unable to wait for passengers delayed for any reason as passengers arriving on time would be inconvenienced. Passengers arriving late may wish to be take public transportation.
Take the Hakone Tozan Bus to Gotemba station, then Fujikyuko Bus to Mt.Fuji station.
Please refer to the links below for detailed information.
HAKONE TOZAN BUS
https://www.hakonenavi.jp/international/en/station/gotemba
FUJIKYUKO BUS Gotemba station ⇔ Mt.Fuji Station
http://bus-en.fujikyu.co.jp/route/detail/id/1/
There is a public bus between the outlets and Mt.Fuji station.
FUJIKYUKO BUS Gotemba Premium Outlets ⇔ Mt.Fuji Station
http://bus-en.fujikyu.co.jp/route/detail/id/1/
The festival shuttle bus is available to or from Kawaguchiko station. The tickets can be purchased at Kawaguchiko station and the festival venue.
Be sure to allow yourself plenty of extra time since the roads can get very crowded during the festival.
Check-in begins at 15:00pm, and ends at 18:00pm. Check-out is required by 10:00am.
Early check-in of 14:30pm and late check-out of 11:00am are exclusively applied to rooms with a private open-air bath.
If you arrive prior to the check-in time, you are welcome to have your luggage stored at the front desk and enjoy the Japanese Garden and the lounge until your room is ready.
Yes, we offer complimentary valet parking for hotel guests. Reservation is not necessary.
No, reservation is not available. Tea is served every day from 14:00pm to 18:00pm. Tea vouchers will be placed in the guest room.
The show starts at 20:30pm each night. Seats cannot be reserved. We would recommend guests to start dinner at an earlier time such as 18:00pm or 18:30pm to watch the show.
No, you must be a guest of the hotel to watch the show.
No, we cannot accommodate guests beyond the number of guests stated on the reservation.
You need to contact the company you made the reservation with to make amendment to your booking at least 8 days prior to your arrival as the rate is occupancy based.
We do not equip double/king/queen beds in the hotel. All western rooms and Japanese-Western rooms are equipped with twin beds. However, pushing twin beds together side by side is available. Please request at the time of reservation.
All rooms in our hotel are non-smoking rooms.
Yes, hotel guests can order cakes or flowers for any special occasion. Please contact us by email. We will need to have 4 days advance notice to fulfill your request.
Cake: from 2,970yen/12cm diameter
Flowers: We can arrange according to your budget.
Unfortunately we do not permit room decorations. We only have flower bouquets and baskets available at the moment.
We are pleased to cater to guests' dietary requirements. If you have an allergy or any special dietary requirements, you should notify the hotel of this at the time of reservation so the necessary arrangements can be made. Please note that we will not be able to accommodate any requests if special meal requests are received less than 4 days prior to the guest's scheduled arrival date.
While we make every effort to accommodate dietary requirements, we cannot guarantee that we will be able to meet all requests and that a menu item is completely free of any allergen since we do not have separate kitchens to prepare allergen-free item.
We do not provide options for dinner menu. Dinner menu is set in advance.
Dinner time can be reserved upon check in on a first come, first-served basis.
Dinner: You can choose times between 18:00pm to 19:00pm. However, as noted above, it is subject to availability at check in. Dinner after 19:00pm is unavailable.
Breakfast: Buffet breakfast is served every morning from 7:00am to 9:00am.
No, there is no restaurant where you can eat lunch in our hotel.
The hours for each public baths are below;
"Akafuji" on the 1st floor
5:00am to 9:00am(close 9:30am), 11:00am to 23:30pm (close 0:00am)
(15:00pm to 0:00am on Friday)
Ladies and gentlemen baths at the rooftop onsen "Fujisan" alternate from AM to PM on a monthly basis as below.
[April to November]
[AM] 5:10am to 9:30am (close 10:00am)
[PM] 15:00pm to 18:30pm (close 19:00pm)
[December to March]
[AM] 6:00am to 10:00am (close 10:30am)
[PM] 15:00pm to 18:30pm (close 19:00pm)
[Mondays]
[AM] Close at 9:00am due to cleanup.
No, bathing with swimsuits, robes, or towels is not allowed for sanitary reasons.
No, our public baths are separately accessible for ladies and gentlemen.
Unfortunately, guests with tattoos are requested to refrain from entering any of the public baths. Bathing with any covering sticker on is also not allowed.
We would recommend guests with tattoos to enjoy the room with a private open-air bath.
Yes, the public baths are only available for hotel guests.
Yes, we have the salon Bejewel located on the 1st floor. It offers facials, massages, and more.
The hours are daily from 15:00pm to 18:00pm, 19:00pm - 23:00pm (last appointment)
Yes, we do offer English guided tours to local attractions such as Oshino Hakkai, Arakura Sengen Shrine, and Mt.Fuji. For complete details on the tours, please visit the eco tour page.
Eco Tours
No, we are not able to book any restaurants or services on behalf of hotel guests according to the hotel policy.
Yes, we will accept or hold packages/mails for reserved guests of the hotel. Please be sure that the name on the package matches the name of the guest that the reservation was made under to avoid any confusion. Please include your date of arrival on the package as well. We cannot accept packages/mails with "Cash-on-Delivery" terms.
It is "Fujisan station" on the Fujikyuko line, also called "Mt.Fuji station". Be careful as it is often confused with the JR line's "Fuji station", "Mt.Fuji 5th station", or the "Fujisan-Yamanakako" bus stop which are NOT close to the hotel.
Google Map: Fujisan station
Yes, complimentary shuttle service from Fujisan station and Kawaguchiko station is available upon request from 1pm until the last check-in time of 6:00pm.
Once you arrive at Fujisan station or Kawaguchiko station, call the hotel at 0555-22-3168 to request a shuttle to pick you up. You will be asked to verify the reservation name, and number of people in your party. The hotel shuttle usually arrives within 10 minutes of your call (Kawaguchiko within 15min). The actual time may vary depending on traffic and dispatch situation.
The pickup location at Fujisan station is under the Japanese red Torii gate（鳥居）. To walk to the Torii, if you come to Fujisan station by train, turn left when walking out of the train ticket gate. The Japanese Torii gate is beside the bus terminal, the taxi stand and the tourist information center.
The pickup location in Kawaguchiko station is at bus stop No.10.
No, advanced reservation for the shuttle is not accepted. Due to traffic rules and station regulations regarding temporary parking, the hotel shuttle cannot park in the station's property for an extended period of time. Please make sure to call the hotel after you arrive at the station and be waiting at the pickup location when the bus arrives. If you are in a hurry, taxis can easily be found at the station.
No, requesting the shuttle via email is not available. There is a light green colored public pay phone located in front of the waiting room near the train ticket gate. You can simply call the local number for the hotel.
No, we cannot pick up luggage without its owner for security reasons.
We are sorry but you cannot take the hotel shuttle without bringing your luggage after check-out. You may use a coin-operated locker at the station.
Yes, the hotel shuttle to the station runs every 30 minutes from 8:30am to 12pm upon reservation. Reservations can be made with the front desk upon check-out.
No, we do not provide any transfer service from the airport. You may take public transportation.
You can take a train or express bus from or to Tokyo.
For complete details on transportation, please refer to the links below.
Japan Transit Planner route search
https://world.jorudan.co.jp/mln/en/
FUJIKYUKO BUS Express bus Fuji-Goko (Five Lakes) <=> Shinjuku Line
http://bus-en.fujikyu.co.jp/highway/detail/id/1/
The best way from Kyoto/Osaka/Nagoya/Hiroshima is to take the Shinkansen bullet train to Mishima station, then take the hotel shuttle. If you are not able to take the hotel shuttle, you are able to take public bus from Mishima station. Please refer to the our FAQ page [13]~[14] about the hotel shuttle, and the website below about the public bus from Mishima station to Kawaguchiko station.
http://bus-en.fujikyu.co.jp/highway/detail/id/29/
If you would like to go to Kyoto/Osaka/Nagoya/Hiroshima after check out, you can take the hotel shuttle to Mishima station, then Shinkansen to Kyoto/Osaka/Nagoya/Hiroshima.
Please contact the hotel for reservation at least 3 days prior to the day of departure. Due to passenger transport law and regulations, we cannot accept passengers without a reservation.
<Mishima station to the hotel>
Departure: 13:10pm at #3 bus stop out of the North exit of the station (includes sightseeing stop)
Arrival: 15:30pm
Fare: 3,500yen per passenger for one way, charged upon check out
<The hotel to Mishima station>
Departure: 10:15am
Arrival: 11:50am
Fare: 3,500yen per passenger for one way, charged upon check out
<Gotemba station to the hotel>
Departure: 14:10pm at right side out of the East exit of the station (includes sightseeing stop)
Arrival: 15:30pm
Fare: 2,500yen per passenger for one way, charged upon check out
<The hotel to Gotemba station>
Departure: 10:15am
Arrival: 10:55am
Fare: 2,500yen per passenger for one way, charged upon check out
No, you will need to be ready and waiting at the bus stop before the scheduled time since the shuttle is unable to wait for passengers delayed for any reason as passengers arriving on time would be inconvenienced. Passengers arriving late may wish to be take public transportation.
Take the Hakone Tozan Bus to Gotemba station, then Fujikyuko Bus to Mt.Fuji station.
Please refer to the links below for detailed information.
HAKONE TOZAN BUS
https://www.hakonenavi.jp/international/en/station/gotemba
FUJIKYUKO BUS Gotemba station ⇔ Mt.Fuji Station
http://bus-en.fujikyu.co.jp/route/detail/id/1/
There is a public bus between the outlets and Mt.Fuji station.
FUJIKYUKO BUS Gotemba Premium Outlets ⇔ Mt.Fuji Station
http://bus-en.fujikyu.co.jp/route/detail/id/1/
The festival shuttle bus is available to or from Kawaguchiko station. The tickets can be purchased at Kawaguchiko station and the festival venue.
Be sure to allow yourself plenty of extra time since the roads can get very crowded during the festival.
Check-in begins at 15:00pm, and ends at 18:00pm. Check-out is required by 10:00am.
Early check-in of 14:30pm and late check-out of 11:00am are exclusively applied to rooms with a private open-air bath.
If you arrive prior to the check-in time, you are welcome to have your luggage stored at the front desk and enjoy the Japanese Garden and the lounge until your room is ready.
Yes, we offer complimentary valet parking for hotel guests. Reservation is not necessary.
No, reservation is not available. Tea is served every day from 14:00pm to 18:00pm. Tea vouchers will be placed in the guest room.
The show starts at 20:30pm each night. Seats cannot be reserved. We would recommend guests to start dinner at an earlier time such as 18:00pm or 18:30pm to watch the show.
No, you must be a guest of the hotel to watch the show.
No, we cannot accommodate guests beyond the number of guests stated on the reservation.
You need to contact the company you made the reservation with to make amendment to your booking at least 8 days prior to your arrival as the rate is occupancy based.
We do not equip double/king/queen beds in the hotel. All western rooms and Japanese-Western rooms are equipped with twin beds. However, pushing twin beds together side by side is available. Please request at the time of reservation.
All rooms in our hotel are non-smoking rooms.
Yes, hotel guests can order cakes or flowers for any special occasion. Please contact us by email. We will need to have 4 days advance notice to fulfill your request.
Cake: from 2,970yen/12cm diameter
Flowers: We can arrange according to your budget.
Unfortunately we do not permit room decorations. We only have flower bouquets and baskets available at the moment.
We are pleased to cater to guests' dietary requirements. If you have an allergy or any special dietary requirements, you should notify the hotel of this at the time of reservation so the necessary arrangements can be made. Please note that we will not be able to accommodate any requests if special meal requests are received less than 4 days prior to the guest's scheduled arrival date.
While we make every effort to accommodate dietary requirements, we cannot guarantee that we will be able to meet all requests and that a menu item is completely free of any allergen since we do not have separate kitchens to prepare allergen-free item.
We do not provide options for dinner menu. Dinner menu is set in advance.
Dinner time can be reserved upon check in on a first come, first-served basis.
Dinner: You can choose times between 18:00pm to 19:00pm. However, as noted above, it is subject to availability at check in. Dinner after 19:00pm is unavailable.
Breakfast: Buffet breakfast is served every morning from 7:00am to 9:00am.
No, there is no restaurant where you can eat lunch in our hotel.
The hours for each public baths are below;
"Akafuji" on the 1st floor
5:00am to 9:00am(close 9:30am), 11:00am to 23:30pm (close 0:00am)
(15:00pm to 0:00am on Friday)
Ladies and gentlemen baths at the rooftop onsen "Fujisan" alternate from AM to PM on a monthly basis as below.
[April to November]
[AM] 5:10am to 9:30am (close 10:00am)
[PM] 15:00pm to 18:30pm (close 19:00pm)
[December to March]
[AM] 6:00am to 10:00am (close 10:30am)
[PM] 15:00pm to 18:30pm (close 19:00pm)
[Mondays]
[AM] Close at 9:00am due to cleanup.
No, bathing with swimsuits, robes, or towels is not allowed for sanitary reasons.
No, our public baths are separately accessible for ladies and gentlemen.
Unfortunately, guests with tattoos are requested to refrain from entering any of the public baths. Bathing with any covering sticker on is also not allowed.
We would recommend guests with tattoos to enjoy the room with a private open-air bath.
Yes, the public baths are only available for hotel guests.
Yes, we have the salon Bejewel located on the 1st floor. It offers facials, massages, and more.
The hours are daily from 15:00pm to 18:00pm, 19:00pm - 23:00pm (last appointment)
Yes, we do offer English guided tours to local attractions such as Oshino Hakkai, Arakura Sengen Shrine, and Mt.Fuji. For complete details on the tours, please visit the eco tour page.
Eco Tours
No, we are not able to book any restaurants or services on behalf of hotel guests according to the hotel policy.
Yes, we will accept or hold packages/mails for reserved guests of the hotel. Please be sure that the name on the package matches the name of the guest that the reservation was made under to avoid any confusion. Please include your date of arrival on the package as well. We cannot accept packages/mails with "Cash-on-Delivery" terms.
It is "Fujisan station" on the Fujikyuko line, also called "Mt.Fuji station". Be careful as it is often confused with the JR line's "Fuji station", "Mt.Fuji 5th station", or the "Fujisan-Yamanakako" bus stop which are NOT close to the hotel.
Google Map: Fujisan station
Yes, complimentary shuttle service from Fujisan station and Kawaguchiko station is available upon request from 1pm until the last check-in time of 6:00pm.
Once you arrive at Fujisan station or Kawaguchiko station, call the hotel at 0555-22-3168 to request a shuttle to pick you up. You will be asked to verify the reservation name, and number of people in your party. The hotel shuttle usually arrives within 10 minutes of your call (Kawaguchiko within 15min). The actual time may vary depending on traffic and dispatch situation.
The pickup location at Fujisan station is under the Japanese red Torii gate（鳥居）. To walk to the Torii, if you come to Fujisan station by train, turn left when walking out of the train ticket gate. The Japanese Torii gate is beside the bus terminal, the taxi stand and the tourist information center.
The pickup location in Kawaguchiko station is at bus stop No.10.
No, advanced reservation for the shuttle is not accepted. Due to traffic rules and station regulations regarding temporary parking, the hotel shuttle cannot park in the station's property for an extended period of time. Please make sure to call the hotel after you arrive at the station and be waiting at the pickup location when the bus arrives. If you are in a hurry, taxis can easily be found at the station.
No, requesting the shuttle via email is not available. There is a light green colored public pay phone located in front of the waiting room near the train ticket gate. You can simply call the local number for the hotel.
No, we cannot pick up luggage without its owner for security reasons.
We are sorry but you cannot take the hotel shuttle without bringing your luggage after check-out. You may use a coin-operated locker at the station.
Yes, the hotel shuttle to the station runs every 30 minutes from 8:30am to 12pm upon reservation. Reservations can be made with the front desk upon check-out.
No, we do not provide any transfer service from the airport. You may take public transportation.
You can take a train or express bus from or to Tokyo.
For complete details on transportation, please refer to the links below.
Japan Transit Planner route search
https://world.jorudan.co.jp/mln/en/
FUJIKYUKO BUS Express bus Fuji-Goko (Five Lakes) <=> Shinjuku Line
http://bus-en.fujikyu.co.jp/highway/detail/id/1/
The best way from Kyoto/Osaka/Nagoya/Hiroshima is to take the Shinkansen bullet train to Mishima station, then take the hotel shuttle. If you are not able to take the hotel shuttle, you are able to take public bus from Mishima station. Please refer to the our FAQ page [13]~[14] about the hotel shuttle, and the website below about the public bus from Mishima station to Kawaguchiko station.
http://bus-en.fujikyu.co.jp/highway/detail/id/29/
If you would like to go to Kyoto/Osaka/Nagoya/Hiroshima after check out, you can take the hotel shuttle to Mishima station, then Shinkansen to Kyoto/Osaka/Nagoya/Hiroshima.
Please contact the hotel for reservation at least 3 days prior to the day of departure. Due to passenger transport law and regulations, we cannot accept passengers without a reservation.
<Mishima station to the hotel>
Departure: 13:10pm at #3 bus stop out of the North exit of the station (includes sightseeing stop)
Arrival: 15:30pm
Fare: 3,500yen per passenger for one way, charged upon check out
<The hotel to Mishima station>
Departure: 10:15am
Arrival: 11:50am
Fare: 3,500yen per passenger for one way, charged upon check out
<Gotemba station to the hotel>
Departure: 14:10pm at right side out of the East exit of the station (includes sightseeing stop)
Arrival: 15:30pm
Fare: 2,500yen per passenger for one way, charged upon check out
<The hotel to Gotemba station>
Departure: 10:15am
Arrival: 10:55am
Fare: 2,500yen per passenger for one way, charged upon check out
No, you will need to be ready and waiting at the bus stop before the scheduled time since the shuttle is unable to wait for passengers delayed for any reason as passengers arriving on time would be inconvenienced. Passengers arriving late may wish to be take public transportation.
Take the Hakone Tozan Bus to Gotemba station, then Fujikyuko Bus to Mt.Fuji station.
Please refer to the links below for detailed information.
HAKONE TOZAN BUS
https://www.hakonenavi.jp/international/en/station/gotemba
FUJIKYUKO BUS Gotemba station ⇔ Mt.Fuji Station
http://bus-en.fujikyu.co.jp/route/detail/id/1/
There is a public bus between the outlets and Mt.Fuji station.
FUJIKYUKO BUS Gotemba Premium Outlets ⇔ Mt.Fuji Station
http://bus-en.fujikyu.co.jp/route/detail/id/1/
The festival shuttle bus is available to or from Kawaguchiko station. The tickets can be purchased at Kawaguchiko station and the festival venue.
Be sure to allow yourself plenty of extra time since the roads can get very crowded during the festival.
Check-in begins at 15:00pm, and ends at 18:00pm. Check-out is required by 10:00am.
Early check-in of 14:30pm and late check-out of 11:00am are exclusively applied to rooms with a private open-air bath.
If you arrive prior to the check-in time, you are welcome to have your luggage stored at the front desk and enjoy the Japanese Garden and the lounge until your room is ready.
Yes, we offer complimentary valet parking for hotel guests. Reservation is not necessary.
No, reservation is not available. Tea is served every day from 14:00pm to 18:00pm. Tea vouchers will be placed in the guest room.
The show starts at 20:30pm each night. Seats cannot be reserved. We would recommend guests to start dinner at an earlier time such as 18:00pm or 18:30pm to watch the show.
No, you must be a guest of the hotel to watch the show.
No, we cannot accommodate guests beyond the number of guests stated on the reservation.
You need to contact the company you made the reservation with to make amendment to your booking at least 8 days prior to your arrival as the rate is occupancy based.
We do not equip double/king/queen beds in the hotel. All western rooms and Japanese-Western rooms are equipped with twin beds. However, pushing twin beds together side by side is available. Please request at the time of reservation.
All rooms in our hotel are non-smoking rooms.
Yes, hotel guests can order cakes or flowers for any special occasion. Please contact us by email. We will need to have 4 days advance notice to fulfill your request.
Cake: from 2,970yen/12cm diameter
Flowers: We can arrange according to your budget.
Unfortunately we do not permit room decorations. We only have flower bouquets and baskets available at the moment.
We are pleased to cater to guests' dietary requirements. If you have an allergy or any special dietary requirements, you should notify the hotel of this at the time of reservation so the necessary arrangements can be made. Please note that we will not be able to accommodate any requests if special meal requests are received less than 4 days prior to the guest's scheduled arrival date.
While we make every effort to accommodate dietary requirements, we cannot guarantee that we will be able to meet all requests and that a menu item is completely free of any allergen since we do not have separate kitchens to prepare allergen-free item.
We do not provide options for dinner menu. Dinner menu is set in advance.
Dinner time can be reserved upon check in on a first come, first-served basis.
Dinner: You can choose times between 18:00pm to 19:00pm. However, as noted above, it is subject to availability at check in. Dinner after 19:00pm is unavailable.
Breakfast: Buffet breakfast is served every morning from 7:00am to 9:00am.
No, there is no restaurant where you can eat lunch in our hotel.
The hours for each public baths are below;
"Akafuji" on the 1st floor
5:00am to 9:00am(close 9:30am), 11:00am to 23:30pm (close 0:00am)
(15:00pm to 0:00am on Friday)
Ladies and gentlemen baths at the rooftop onsen "Fujisan" alternate from AM to PM on a monthly basis as below.
[April to November]
[AM] 5:10am to 9:30am (close 10:00am)
[PM] 15:00pm to 18:30pm (close 19:00pm)
[December to March]
[AM] 6:00am to 10:00am (close 10:30am)
[PM] 15:00pm to 18:30pm (close 19:00pm)
[Mondays]
[AM] Close at 9:00am due to cleanup.
No, bathing with swimsuits, robes, or towels is not allowed for sanitary reasons.
No, our public baths are separately accessible for ladies and gentlemen.
Unfortunately, guests with tattoos are requested to refrain from entering any of the public baths. Bathing with any covering sticker on is also not allowed.
We would recommend guests with tattoos to enjoy the room with a private open-air bath.
Yes, the public baths are only available for hotel guests.
Yes, we have the salon Bejewel located on the 1st floor. It offers facials, massages, and more.
The hours are daily from 15:00pm to 18:00pm, 19:00pm - 23:00pm (last appointment)
Yes, we do offer English guided tours to local attractions such as Oshino Hakkai, Arakura Sengen Shrine, and Mt.Fuji. For complete details on the tours, please visit the eco tour page.
Eco Tours
No, we are not able to book any restaurants or services on behalf of hotel guests according to the hotel policy.
Yes, we will accept or hold packages/mails for reserved guests of the hotel. Please be sure that the name on the package matches the name of the guest that the reservation was made under to avoid any confusion. Please include your date of arrival on the package as well. We cannot accept packages/mails with "Cash-on-Delivery" terms.
It is "Fujisan station" on the Fujikyuko line, also called "Mt.Fuji station". Be careful as it is often confused with the JR line's "Fuji station", "Mt.Fuji 5th station", or the "Fujisan-Yamanakako" bus stop which are NOT close to the hotel.
Google Map: Fujisan station
Yes, complimentary shuttle service from Fujisan station and Kawaguchiko station is available upon request from 1pm until the last check-in time of 6:00pm.
Once you arrive at Fujisan station or Kawaguchiko station, call the hotel at 0555-22-3168 to request a shuttle to pick you up. You will be asked to verify the reservation name, and number of people in your party. The hotel shuttle usually arrives within 10 minutes of your call (Kawaguchiko within 15min). The actual time may vary depending on traffic and dispatch situation.
The pickup location at Fujisan station is under the Japanese red Torii gate（鳥居）. To walk to the Torii, if you come to Fujisan station by train, turn left when walking out of the train ticket gate. The Japanese Torii gate is beside the bus terminal, the taxi stand and the tourist information center.
The pickup location in Kawaguchiko station is at bus stop No.10.
No, advanced reservation for the shuttle is not accepted. Due to traffic rules and station regulations regarding temporary parking, the hotel shuttle cannot park in the station's property for an extended period of time. Please make sure to call the hotel after you arrive at the station and be waiting at the pickup location when the bus arrives. If you are in a hurry, taxis can easily be found at the station.
No, requesting the shuttle via email is not available. There is a light green colored public pay phone located in front of the waiting room near the train ticket gate. You can simply call the local number for the hotel.
No, we cannot pick up luggage without its owner for security reasons.
We are sorry but you cannot take the hotel shuttle without bringing your luggage after check-out. You may use a coin-operated locker at the station.
Yes, the hotel shuttle to the station runs every 30 minutes from 8:30am to 12pm upon reservation. Reservations can be made with the front desk upon check-out.
No, we do not provide any transfer service from the airport. You may take public transportation.
You can take a train or express bus from or to Tokyo.
For complete details on transportation, please refer to the links below.
Japan Transit Planner route search
https://world.jorudan.co.jp/mln/en/
FUJIKYUKO BUS Express bus Fuji-Goko (Five Lakes) <=> Shinjuku Line
http://bus-en.fujikyu.co.jp/highway/detail/id/1/
The best way from Kyoto/Osaka/Nagoya/Hiroshima is to take the Shinkansen bullet train to Mishima station, then take the hotel shuttle. If you are not able to take the hotel shuttle, you are able to take public bus from Mishima station. Please refer to the our FAQ page [13]~[14] about the hotel shuttle, and the website below about the public bus from Mishima station to Kawaguchiko station.
http://bus-en.fujikyu.co.jp/highway/detail/id/29/
If you would like to go to Kyoto/Osaka/Nagoya/Hiroshima after check out, you can take the hotel shuttle to Mishima station, then Shinkansen to Kyoto/Osaka/Nagoya/Hiroshima.
Please contact the hotel for reservation at least 3 days prior to the day of departure. Due to passenger transport law and regulations, we cannot accept passengers without a reservation.
<Mishima station to the hotel>
Departure: 13:10pm at #3 bus stop out of the North exit of the station (includes sightseeing stop)
Arrival: 15:30pm
Fare: 3,500yen per passenger for one way, charged upon check out
<The hotel to Mishima station>
Departure: 10:15am
Arrival: 11:50am
Fare: 3,500yen per passenger for one way, charged upon check out
<Gotemba station to the hotel>
Departure: 14:10pm at right side out of the East exit of the station (includes sightseeing stop)
Arrival: 15:30pm
Fare: 2,500yen per passenger for one way, charged upon check out
<The hotel to Gotemba station>
Departure: 10:15am
Arrival: 10:55am
Fare: 2,500yen per passenger for one way, charged upon check out
No, you will need to be ready and waiting at the bus stop before the scheduled time since the shuttle is unable to wait for passengers delayed for any reason as passengers arriving on time would be inconvenienced. Passengers arriving late may wish to be take public transportation.
Take the Hakone Tozan Bus to Gotemba station, then Fujikyuko Bus to Mt.Fuji station.
Please refer to the links below for detailed information.
HAKONE TOZAN BUS
https://www.hakonenavi.jp/international/en/station/gotemba
FUJIKYUKO BUS Gotemba station ⇔ Mt.Fuji Station
http://bus-en.fujikyu.co.jp/route/detail/id/1/
There is a public bus between the outlets and Mt.Fuji station.
FUJIKYUKO BUS Gotemba Premium Outlets ⇔ Mt.Fuji Station
http://bus-en.fujikyu.co.jp/route/detail/id/1/
The festival shuttle bus is available to or from Kawaguchiko station. The tickets can be purchased at Kawaguchiko station and the festival venue.
Be sure to allow yourself plenty of extra time since the roads can get very crowded during the festival.
Check-in begins at 15:00pm, and ends at 18:00pm. Check-out is required by 10:00am.
Early check-in of 14:30pm and late check-out of 11:00am are exclusively applied to rooms with a private open-air bath.
If you arrive prior to the check-in time, you are welcome to have your luggage stored at the front desk and enjoy the Japanese Garden and the lounge until your room is ready.
Yes, we offer complimentary valet parking for hotel guests. Reservation is not necessary.
No, reservation is not available. Tea is served every day from 14:00pm to 18:00pm. Tea vouchers will be placed in the guest room.
The show starts at 20:30pm each night. Seats cannot be reserved. We would recommend guests to start dinner at an earlier time such as 18:00pm or 18:30pm to watch the show.
No, you must be a guest of the hotel to watch the show.
No, we cannot accommodate guests beyond the number of guests stated on the reservation.
You need to contact the company you made the reservation with to make amendment to your booking at least 8 days prior to your arrival as the rate is occupancy based.
We do not equip double/king/queen beds in the hotel. All western rooms and Japanese-Western rooms are equipped with twin beds. However, pushing twin beds together side by side is available. Please request at the time of reservation.
All rooms in our hotel are non-smoking rooms.
Yes, hotel guests can order cakes or flowers for any special occasion. Please contact us by email. We will need to have 4 days advance notice to fulfill your request.
Cake: from 2,970yen/12cm diameter
Flowers: We can arrange according to your budget.
Unfortunately we do not permit room decorations. We only have flower bouquets and baskets available at the moment.
We are pleased to cater to guests' dietary requirements. If you have an allergy or any special dietary requirements, you should notify the hotel of this at the time of reservation so the necessary arrangements can be made. Please note that we will not be able to accommodate any requests if special meal requests are received less than 4 days prior to the guest's scheduled arrival date.
While we make every effort to accommodate dietary requirements, we cannot guarantee that we will be able to meet all requests and that a menu item is completely free of any allergen since we do not have separate kitchens to prepare allergen-free item.
We do not provide options for dinner menu. Dinner menu is set in advance.
Dinner time can be reserved upon check in on a first come, first-served basis.
Dinner: You can choose times between 18:00pm to 19:00pm. However, as noted above, it is subject to availability at check in. Dinner after 19:00pm is unavailable.
Breakfast: Buffet breakfast is served every morning from 7:00am to 9:00am.
No, there is no restaurant where you can eat lunch in our hotel.
The hours for each public baths are below;
"Akafuji" on the 1st floor
5:00am to 9:00am(close 9:30am), 11:00am to 23:30pm (close 0:00am)
(15:00pm to 0:00am on Friday)
Ladies and gentlemen baths at the rooftop onsen "Fujisan" alternate from AM to PM on a monthly basis as below.
[April to November]
[AM] 5:10am to 9:30am (close 10:00am)
[PM] 15:00pm to 18:30pm (close 19:00pm)
[December to March]
[AM] 6:00am to 10:00am (close 10:30am)
[PM] 15:00pm to 18:30pm (close 19:00pm)
[Mondays]
[AM] Close at 9:00am due to cleanup.
No, bathing with swimsuits, robes, or towels is not allowed for sanitary reasons.
No, our public baths are separately accessible for ladies and gentlemen.
Unfortunately, guests with tattoos are requested to refrain from entering any of the public baths. Bathing with any covering sticker on is also not allowed.
We would recommend guests with tattoos to enjoy the room with a private open-air bath.
Yes, the public baths are only available for hotel guests.
Yes, we have the salon Bejewel located on the 1st floor. It offers facials, massages, and more.
The hours are daily from 15:00pm to 18:00pm, 19:00pm - 23:00pm (last appointment)
Yes, we do offer English guided tours to local attractions such as Oshino Hakkai, Arakura Sengen Shrine, and Mt.Fuji. For complete details on the tours, please visit the eco tour page.
Eco Tours
No, we are not able to book any restaurants or services on behalf of hotel guests according to the hotel policy.
Yes, we will accept or hold packages/mails for reserved guests of the hotel. Please be sure that the name on the package matches the name of the guest that the reservation was made under to avoid any confusion. Please include your date of arrival on the package as well. We cannot accept packages/mails with "Cash-on-Delivery" terms.
It is "Fujisan station" on the Fujikyuko line, also called "Mt.Fuji station". Be careful as it is often confused with the JR line's "Fuji station", "Mt.Fuji 5th station", or the "Fujisan-Yamanakako" bus stop which are NOT close to the hotel.
Google Map: Fujisan station
Yes, complimentary shuttle service from Fujisan station and Kawaguchiko station is available upon request from 1pm until the last check-in time of 6:00pm.
Once you arrive at Fujisan station or Kawaguchiko station, call the hotel at 0555-22-3168 to request a shuttle to pick you up. You will be asked to verify the reservation name, and number of people in your party. The hotel shuttle usually arrives within 10 minutes of your call (Kawaguchiko within 15min). The actual time may vary depending on traffic and dispatch situation.
The pickup location at Fujisan station is under the Japanese red Torii gate（鳥居）. To walk to the Torii, if you come to Fujisan station by train, turn left when walking out of the train ticket gate. The Japanese Torii gate is beside the bus terminal, the taxi stand and the tourist information center.
The pickup location in Kawaguchiko station is at bus stop No.10.
No, advanced reservation for the shuttle is not accepted. Due to traffic rules and station regulations regarding temporary parking, the hotel shuttle cannot park in the station's property for an extended period of time. Please make sure to call the hotel after you arrive at the station and be waiting at the pickup location when the bus arrives. If you are in a hurry, taxis can easily be found at the station.
No, requesting the shuttle via email is not available. There is a light green colored public pay phone located in front of the waiting room near the train ticket gate. You can simply call the local number for the hotel.
No, we cannot pick up luggage without its owner for security reasons.
We are sorry but you cannot take the hotel shuttle without bringing your luggage after check-out. You may use a coin-operated locker at the station.
Yes, the hotel shuttle to the station runs every 30 minutes from 8:30am to 12pm upon reservation. Reservations can be made with the front desk upon check-out.
No, we do not provide any transfer service from the airport. You may take public transportation.
You can take a train or express bus from or to Tokyo.
For complete details on transportation, please refer to the links below.
Japan Transit Planner route search
https://world.jorudan.co.jp/mln/en/
FUJIKYUKO BUS Express bus Fuji-Goko (Five Lakes) <=> Shinjuku Line
http://bus-en.fujikyu.co.jp/highway/detail/id/1/
The best way from Kyoto/Osaka/Nagoya/Hiroshima is to take the Shinkansen bullet train to Mishima station, then take the hotel shuttle. If you are not able to take the hotel shuttle, you are able to take public bus from Mishima station. Please refer to the our FAQ page [13]~[14] about the hotel shuttle, and the website below about the public bus from Mishima station to Kawaguchiko station.
http://bus-en.fujikyu.co.jp/highway/detail/id/29/
If you would like to go to Kyoto/Osaka/Nagoya/Hiroshima after check out, you can take the hotel shuttle to Mishima station, then Shinkansen to Kyoto/Osaka/Nagoya/Hiroshima.
Please contact the hotel for reservation at least 3 days prior to the day of departure. Due to passenger transport law and regulations, we cannot accept passengers without a reservation.
<Mishima station to the hotel>
Departure: 13:10pm at #3 bus stop out of the North exit of the station (includes sightseeing stop)
Arrival: 15:30pm
Fare: 3,500yen per passenger for one way, charged upon check out
<The hotel to Mishima station>
Departure: 10:15am
Arrival: 11:50am
Fare: 3,500yen per passenger for one way, charged upon check out
<Gotemba station to the hotel>
Departure: 14:10pm at right side out of the East exit of the station (includes sightseeing stop)
Arrival: 15:30pm
Fare: 2,500yen per passenger for one way, charged upon check out
<The hotel to Gotemba station>
Departure: 10:15am
Arrival: 10:55am
Fare: 2,500yen per passenger for one way, charged upon check out
No, you will need to be ready and waiting at the bus stop before the scheduled time since the shuttle is unable to wait for passengers delayed for any reason as passengers arriving on time would be inconvenienced. Passengers arriving late may wish to be take public transportation.
Take the Hakone Tozan Bus to Gotemba station, then Fujikyuko Bus to Mt.Fuji station.
Please refer to the links below for detailed information.
HAKONE TOZAN BUS
https://www.hakonenavi.jp/international/en/station/gotemba
FUJIKYUKO BUS Gotemba station ⇔ Mt.Fuji Station
http://bus-en.fujikyu.co.jp/route/detail/id/1/
There is a public bus between the outlets and Mt.Fuji station.
FUJIKYUKO BUS Gotemba Premium Outlets ⇔ Mt.Fuji Station
http://bus-en.fujikyu.co.jp/route/detail/id/1/
The festival shuttle bus is available to or from Kawaguchiko station. The tickets can be purchased at Kawaguchiko station and the festival venue.
Be sure to allow yourself plenty of extra time since the roads can get very crowded during the festival.
Check-in begins at 15:00pm, and ends at 18:00pm. Check-out is required by 10:00am.
Early check-in of 14:30pm and late check-out of 11:00am are exclusively applied to rooms with a private open-air bath.
If you arrive prior to the check-in time, you are welcome to have your luggage stored at the front desk and enjoy the Japanese Garden and the lounge until your room is ready.
Yes, we offer complimentary valet parking for hotel guests. Reservation is not necessary.
No, reservation is not available. Tea is served every day from 14:00pm to 18:00pm. Tea vouchers will be placed in the guest room.
The show starts at 20:30pm each night. Seats cannot be reserved. We would recommend guests to start dinner at an earlier time such as 18:00pm or 18:30pm to watch the show.
No, you must be a guest of the hotel to watch the show.
No, we cannot accommodate guests beyond the number of guests stated on the reservation.
You need to contact the company you made the reservation with to make amendment to your booking at least 8 days prior to your arrival as the rate is occupancy based.
We do not equip double/king/queen beds in the hotel. All western rooms and Japanese-Western rooms are equipped with twin beds. However, pushing twin beds together side by side is available. Please request at the time of reservation.
All rooms in our hotel are non-smoking rooms.
Yes, hotel guests can order cakes or flowers for any special occasion. Please contact us by email. We will need to have 4 days advance notice to fulfill your request.
Cake: from 2,970yen/12cm diameter
Flowers: We can arrange according to your budget.
Unfortunately we do not permit room decorations. We only have flower bouquets and baskets available at the moment.
We are pleased to cater to guests' dietary requirements. If you have an allergy or any special dietary requirements, you should notify the hotel of this at the time of reservation so the necessary arrangements can be made. Please note that we will not be able to accommodate any requests if special meal requests are received less than 4 days prior to the guest's scheduled arrival date.
While we make every effort to accommodate dietary requirements, we cannot guarantee that we will be able to meet all requests and that a menu item is completely free of any allergen since we do not have separate kitchens to prepare allergen-free item.
We do not provide options for dinner menu. Dinner menu is set in advance.
Dinner time can be reserved upon check in on a first come, first-served basis.
Dinner: You can choose times between 18:00pm to 19:00pm. However, as noted above, it is subject to availability at check in. Dinner after 19:00pm is unavailable.
Breakfast: Buffet breakfast is served every morning from 7:00am to 9:00am.
No, there is no restaurant where you can eat lunch in our hotel.
The hours for each public baths are below;
"Akafuji" on the 1st floor
5:00am to 9:00am(close 9:30am), 11:00am to 23:30pm (close 0:00am)
(15:00pm to 0:00am on Friday)
Ladies and gentlemen baths at the rooftop onsen "Fujisan" alternate from AM to PM on a monthly basis as below.
[April to November]
[AM] 5:10am to 9:30am (close 10:00am)
[PM] 15:00pm to 18:30pm (close 19:00pm)
[December to March]
[AM] 6:00am to 10:00am (close 10:30am)
[PM] 15:00pm to 18:30pm (close 19:00pm)
[Mondays]
[AM] Close at 9:00am due to cleanup.
No, bathing with swimsuits, robes, or towels is not allowed for sanitary reasons.
No, our public baths are separately accessible for ladies and gentlemen.
Unfortunately, guests with tattoos are requested to refrain from entering any of the public baths. Bathing with any covering sticker on is also not allowed.
We would recommend guests with tattoos to enjoy the room with a private open-air bath.
Yes, the public baths are only available for hotel guests.
Yes, we have the salon Bejewel located on the 1st floor. It offers facials, massages, and more.
The hours are daily from 15:00pm to 18:00pm, 19:00pm - 23:00pm (last appointment)
Yes, we do offer English guided tours to local attractions such as Oshino Hakkai, Arakura Sengen Shrine, and Mt.Fuji. For complete details on the tours, please visit the eco tour page.
Eco Tours
No, we are not able to book any restaurants or services on behalf of hotel guests according to the hotel policy.
Yes, we will accept or hold packages/mails for reserved guests of the hotel. Please be sure that the name on the package matches the name of the guest that the reservation was made under to avoid any confusion. Please include your date of arrival on the package as well. We cannot accept packages/mails with "Cash-on-Delivery" terms.
